- Hotel Accommodation Agreement
(Applicable Scope)
Article 1
1. The hotel accommodation contract and related contracts concluded between the hotel and the guest shall be governed by the provisions of this agreement and matters not stipulated in this agreement shall be governed by laws or established general customs.
2. In cases where the hotel accepts special agreements within the scope not contrary to laws and customs, such special agreements shall prevail over the provisions of the preceding paragraph.

（(Application for Accommodation Contract)
Article 2
1. Those who wish to apply for an accommodation contract with the hotel shall provide the following information to the hotel:
(1) Name and contact information of the guest.
(2) Accommodation date and expected time of arrival.
(3) Accommodation fee (based on the basic accommodation fee in Appendix 1, as a rule.)
(4) Name and contact information of the applicant.
(5) Other matters deemed necessary by the hotel.
2. If a guest requests to extend the accommodation beyond the accommodation date specified in the preceding paragraph, the hotel shall process it as a new application for an accommodation contract at the time the request is made.
3. When there are changes to the contents of the application based on the first paragraph, the guest shall promptly inform the hotel of the updated information.

(Establishment of Accommodation Contract, etc.)
1. The accommodation contract shall be deemed to be established when the hotel accepts the application in accordance with the preceding article. However, this shall not apply if the hotel proves that it did not accept the application.
2. When the accommodation contract is established in accordance with the preceding paragraph, the guest shall pay the application fee specified by the hotel, up to the basic accommodation fee for the accommodation period (up to 3 days if it exceeds 3 days), by the date designated by the hotel.
3. The application fee shall first be applied to the accommodation fee that the guest is ultimately required to pay. If a breach of contract occurs as stipulated in Articles 6 and 17, the application fee shall be applied after any penalty and compensation payment. Any remaining balance shall be refunded when making payments in accordance with the provisions of Article 12.
4. If the application fee specified in the second paragraph is not paid by the date designated by the hotel, the accommodation contract shall lose its effect. However, this shall only apply if the hotel has notified the guest of the payment due date.

(Provision to Waive Application Fee Payment)
Article 4
1. Regardless of the provisions of the preceding article, the hotel may accept a special agreement that waives the payment of the application fee after the establishment of the accommodation contract.
2. When accepting an application for an accommodation contract without requesting the payment of the application fee as specified in the preceding article, or not specifying the payment due date for the application fee, the hotel shall treat it as an agreement based on the preceding paragraph.

(Refusal to Enter into Accommodation Contract)
Article 5
1. The hotel may refuse to enter an accommodation contract in the following cases:
(1) When the application for accommodation does not comply with this agreement.
(2) When there is no vacancy due to full occupancy of the rooms.
(3) When the guest is deemed to engage in acts that violate laws, public order, or good morals concerning accommodation.
(4) When the guest has a history of past disputes with the hotel, such as delayed payment of fees.
(5) When the guest falls under any of the following (a) to (e):
(a) Members of organized crime groups, gang members, affiliated companies or organizations of organized crime groups, political racketeers, extremist groups, or individuals like these (hereinafter referred to as "organized crime groups, etc."), or individuals associated with organized crime groups, etc.
(b) When holding positions as officers (directors, executive officers, or equivalent) of corporations or other organizations that are controlled by organized crime groups, etc., or belong to them.
(c) When officers, employees, or related parties of corporations have connections with organized crime groups, etc., or belong to them.
(d) When individuals use the name of organized crime groups, etc.
(e) When individuals make violent demands to the hotel or its employees or impose burdens beyond reasonable limits.
(6) When the guest has a history of criminal offenses leading to arrest, apprehension, prosecution, or conviction.
(7) When the guest engages in or is likely to engage in assault, obstruction, coercion, threats, extortion, fraud, gambling, possession or use of prohibited drugs, or similar acts, or there is a risk of such acts.
(8) When the hotel determines that there are reasons equivalent to (4) to (7) above.
(9) When the guest is clearly recognized as having an infectious disease.
(10) When the guest is clearly recognized as being physically or mentally unwell.
(11) When the guest is an unaccompanied minor without written permission from their legal guardian.
(12) When the guest's application for accommodation is made with the intention of transferring the right to stay to another person.
(13) When the guest is requested to bear a burden beyond reasonable limits concerning the accommodation.
(14) When accommodation cannot be provided due to natural disasters, facility malfunctions, or other unavoidable circumstances.
(15) When the guest is likely to cause disturbance to other guests or hinder the hotel's operations due to drunkenness or similar behavior. This also applies when the hotel determines that the guest has engaged in disruptive behavior that affects other guests or hotel staff.
2. Notifications of refusal based on the preceding paragraph shall be made orally, by phone, email, or in writing, to the applicant or the contact provided in accordance with Article 2. If the notification fails to reach the contact provided in accordance with Article 2 within a reasonable period, it shall be deemed to have been received at the time it should have been received under normal circumstances.

(Guest's Right to Terminate the Contract)
Article 6
1. The guest may request the hotel to terminate the accommodation contract.
2. When the hotel receives a request from the guest to terminate all or part of the accommodation contract (except in cases where the hotel has specified a payment due date for the application fee based on the provisions of Article 3, and the guest terminates the contract before making the payment), the hotel shall charge a penalty fee as stated in Appendix 2. However, when the hotel accepts a special agreement in accordance with the provisions of Article 4, the obligation to pay the penalty fee when the guest terminates the accommodation contract shall be limited to cases where the hotel has notified the guest of such obligation.
3. If the guest fails to arrive at the hotel by the time of the scheduled arrival on the day of the accommodation without prior notice (10:00 PM on the day of accommodation if the expected arrival time has not been specified in advance), the hotel may treat the accommodation contract as terminated by the guest.

(Notice of Termination Right)
Article 7:
1. The hotel may terminate the accommodation contract in the following cases:
(1) When the guest fails to comply with the hotel's accommodation agreement and hotel usage rules.
(2) When there is a possibility that the guest may engage in acts that violate laws, public order, or good morals related to the accommodation, or when such acts have been confirmed.
(3) When the guest's conduct is deemed inappropriate for accommodation by the hotel.
(4) When the guest fails to pay or delays payment of the accommodation fee.
(5) When the guest makes false applications upon the conclusion of the accommodation contract.
(6) When the guest has a criminal record or administrative punishment history that is deemed unsuitable for the hotel.
(7) When the guest has been subject to arraignments, arrests, detentions, prosecutions, or guilty judgments by public authorities.
(8) When the guest falls under any of the following ① to ⑤:
① Being a member or an affiliate of a gangster organization or related parties.
② Being a member or an affiliate of a corporation or other organization that controls gangster organizations' business activities.
③ Being an officer, employee, or affiliate of a corporation with gangster organizations or their affiliates, or belonging to such organizations.
④ Allowing the use of their name by gangster organizations.
⑤ Making violent demands or demanding burdens beyond a reasonable range to the hotel or hotel employees.
(9) When the guest is considered to be equivalent to any of the preceding items, or when the hotel deems the guest is associated with organizations using deception or intimidation.
(10) When the guest engages in or has the possibility of engaging in acts of violence, injury, coercion, threats, extortion, fraud, gambling, possession, or use of prohibited drugs, or similar acts.
(11) In other cases equivalent to those in (4) to (10) above.
(12) When it is clearly recognized that the guest is suffering from an infectious disease.
(13) When it is clearly recognized that the guest is in poor physical or mental condition.
(14) When it is discovered that the guest has concluded an accommodation contract with only minors without the permission of the legal guardian.
(15) When the guest is requested to bear an unreasonable burden beyond a reasonable range concerning the accommodation.
(16) When it is impossible to accommodate the guest due to force majeure or other unavoidable reasons.
(17) When the guest is deemed to pose a risk of causing annoyance to other guests due to drunkenness or engages in behavior that significantly bothers other guests.
(18) When the guest smokes in the guest room, smokes in places other than where smoking is permitted by the hotel, tampers with fire-fighting equipment, or violates the prohibited items specified in the hotel usage rules (limited to those necessary for fire prevention), or when there is a possibility of such actions.
(19) When the guest transfers or attempts to transfer their right to accommodation.
2. The notice of termination based on the preceding paragraph shall be made through verbal communication, telephone, email, or written notification to the contact information of the applicant or guest who made the application based on Article 2. If the notification fails to reach the contact information specified in Article 2, it shall be deemed to have reached the said contact at the time normally required for reaching.
3. When the hotel terminates the accommodation contract based on the provision of paragraph 1, the guest will not be charged for the accommodation services that have not been provided yet.

(Guest Registration)
Article 8:
1. On the day of accommodation, the guest shall register the following items at the hotel's front desk:
(1) Guest's name, age, gender, address, and occupation.
(2) For foreigners with no registered address in Japan: nationality, passport number, port of entry, and date of entry (copies of the passport will be taken for confirmation).
(3) Departure date and scheduled departure time.
(4) Other items deemed necessary by the hotel.
2. If the guest intends to pay the accommodation fee specified in Article 12 using accommodation vouchers or alternative currency methods approved by the hotel, the guest shall present them at the time of registration in the preceding paragraph, and the hotel will retain this information.

(Usage Hours of Guest Rooms)
Article 9:
1. The guest can use the hotel's guest rooms from 2:00 PM until 11:00 AM the following day. However, when staying consecutively, excluding the arrival and departure days, the guest can use the room throughout the day.
2. Despite the provisions of the preceding paragraph, the hotel may accept the use of guest rooms outside the specified hours. In such cases, the hotel will charge additional fees as follows:
(1) Up to 3 hours: 30% of the basic accommodation fee.
(2) Up to 6 hours: 50% of the basic accommodation fee.
(3) More than 6 hours: 100% of the basic accommodation fee.

(Compliance with Usage Rules)
Article 10:
The guest shall comply with the usage rules posted by the hotel while inside the premises.

(Business Hours)
Article 11:
1. The main facilities of the hotel's business hours are as follows, and detailed business hours for other facilities will be provided through postings and in-room guides:
(1) Front desk and related services: 24 hours.
However, the entrance will be locked and accessible with a card key.
(2) Food and beverage facilities:
PIZZERIA e TRATTORIA L’OMBELICO: Breakfast, lunch, cafe, and dinner.
Other food and beverage services:
Rooftop pool & lounge: 07:00 AM - 11:30 PM
Room service: 09:00 AM - 10:00 PM

2. The hotel may change the business hours stated in the preceding paragraph without prior notice in necessary and unavoidable circumstances.

(Payment of Fees)
Article 12:
1. The breakdown of the accommodation fees and charges to be paid by the guest is specified in Schedule 1 (related to Article 2, Paragraph 1, and Article 12, Paragraph 1).
2. Payment of the accommodation fees and charges in the preceding paragraph shall be made in currency or using accommodation vouchers, credit cards, or other methods approved by the hotel at the time of reservation, upon the guest's departure, or when the hotel requests payment.
3. Even if the hotel provides the guest with a guest room and the room becomes available for use, the accommodation fees and charges shall be charged if the guest voluntarily chooses not to stay.

(Hotel's Liability)
Article 13:
1. When the hotel has caused damage to the guest based on reasons attributable to the hotel's fault or non-performance of contracts related to the accommodation agreement, the hotel shall compensate for such damage. However, this shall not apply if the damage is not caused by the hotel's fault.
2. The hotel has taken out Ryokan Compensation Liability Insurance to handle unforeseen events such as fires.

(Handling when Contracted Room Cannot Be Provided)
Article 14:
1. When the hotel cannot provide the guest with the contracted room, the hotel shall seek the guest's understanding and provide alternative accommodation facilities under the same conditions, as far as possible.
2. Despite the provisions of the preceding paragraph, when the hotel cannot provide alternative accommodation facilities, the hotel shall pay a compensation fee equivalent.

(Handling of Deposited Items)
Article 15:
1. At the front desk, we do not accept cash, valuables, securities, perishable or easily damaged items, and the like for safekeeping.
2. In the event of loss, disappearance, or damage to items deposited by guests at the front desk, unless it is due to force majeure, the hotel shall compensate for the damages. However, if the hotel requested disclosure of the type and value of the deposited item, and the guest failed to provide such information, the hotel's liability for compensation shall be limited to 150,000 yen.
3. For items brought by guests into the hotel but not deposited at the front desk or items that cannot be deposited as specified in Article 1, if such items are lost, disappeared, or damaged due to reasons attributable to the hotel, despite the guest properly storing them in the room safe or a suitable place, the hotel shall compensate for the damages. However, for items not previously disclosed in terms of type and value by the guest, except in cases of intentional or gross negligence by the hotel, the liability for compensation shall be limited to 150,000 yen.

(Storage of Guest's Baggage and Belongings)
Article 16:
1. If a guest's baggage arrives at the hotel before check-in, the hotel will only take responsibility for storage when it has been informed and will return the baggage to the guest upon check-in at the front desk.
2. After the guest's checkout, if the guest leaves behind their baggage or belongings at the hotel without specific instructions or if the owner cannot be identified, the hotel will keep the items for 90 days, including the date of discovery. Afterward, valuable items will be handed over to the nearest police station, while other items will be disposed of immediately, including food and magazines.
3. The hotel may inspect the contents of the forgotten baggage or belongings to handle them appropriately, depending on their nature. The hotel may, if necessary, return the items to the owner or proceed with the actions described in the previous paragraph. The guest shall not raise any objections to these measures.

(Guest's Responsibility)
Article 17:
If the hotel suffers damages due to the intentional or negligent actions of the guest, the guest shall compensate the hotel for such damages.

(Revision of Accommodation Agreement)
Article 18:
This accommodation agreement may be revised as necessary. In the event of such a revision, the hotel will post the revised content and effective date of the agreement on its website or within the hotel premises.

(Disclaimer)
Article 19:
1. The hotel shall not be held liable for any damages caused by the intentional or negligent actions of the guest.
2. When using computer communication services within the hotel, it is the responsibility of the guest to use them at their own risk. The hotel shall not be liable for any damages incurred by the user due to system malfunctions or other reasons during the use of computer communication services. Additionally, if the hotel or a third party incurs damages due to actions deemed inappropriate by the hotel in connection with the use of computer communication services, the guest shall be responsible for compensating for such damages.

(Applicable Law and Jurisdiction)
Article 20:
The validity, interpretation, and performance of this agreement and other rules shall be governed by Japanese law. In case of any dispute, the court located at the hotel's address shall have exclusive jurisdiction as the court of first instance.

(Language Control)
Article 21:
This agreement is prepared in languages other than Japanese, but in case of any inconsistency or difference between Japanese and other languages, the Japanese text shall prevail in all respects.

Appendix 1: Breakdown of Accommodation Fees (Related to Article 2, Paragraph 1, and Article 12, Paragraph 1) Total Amount to be Paid by Guests: Accommodation Charges: ① Basic Accommodation Fee Service Charge: ② (① × 12%) Food and Beverage Charges: ③ Food and Beverage Costs (or additional food and beverage and other usage charges) Service Charge: ④ (③ × 10%) Taxes: ⑤ Consumption Tax, ⑥ Accommodation Tax, ⑦ Other taxes that the guest is required to bear as stipulated by laws and regulations.Appendix 2: Cancellation Fees (Related to Article 6, Paragraph 2) Number of Contracted Guests, Date of Receipt of Cancellation Notice, No Show, Day before Check-in: Individual: 100% Group: Subject to the contract terms.Note:1. The percentage indicates the ratio of the cancellation fee to the basic accommodation fee. However, for accommodation packages with breakfast included, the published package price will be collected as the cancellation fee.2. In a contract for consecutive stays by the same guest, the cancellation fee will be collected as the basic accommodation fee (or package fee) for the first day. Additionally, even if the contract period is shortened, one day's worth (the first day) will be collected as the cancellation fee, regardless of the number of shortened days.3. In other cases, the hotel may specify different cancellation fees for specific dates or accommodation plans, separate from the above.